Meadowlark Policies

All Meadowlark Season Pass sales are final, non-transferable, and non-refundable unless Season Pass Protection is purchased. By purchasing a season pass, guests acknowledge the inherent risks and uncertainties associated with outdoor winter recreation, including variable weather, snow conditions, terrain availability, and operational changes. No refunds will be granted to those who are removed from the resort for rule violations.

Optional Season Pass Protection Plan

For added peace of mind, guests may purchase Meadowlark Season Pass Protection at the time of pass purchase.

If Pass Protection is purchased, passholders are eligible for a prorated refund, based upon the portion of the projected operating days elapsed, or resort credit at the option of Meadowlark Mountain management due to qualifying events which are defined as:

• Serious injury or illness preventing participation
• Death of the passholder or an immediate family member
• Pregnancy complications
• Military deployment or transfer
• Job relocation more than 100 miles from Meadowlark
• Other qualifying circumstances approved by Meadowlark management

Documentation may be required. Protection Plan fees are non-refundable. Once a refund is issued, the pass will be cancelled.

Without Pass Protection, season passes are not eligible for refund or credit for any reason.

Meadowlark season pass refund policy with pass protection plan

All Season Pass sales are final, non-transferable, and non-refundable except as outlined below.

Guests with Meadowlark Season Pass Protection may cancel their season pass for any applicable pass protection plan qualifying event and receive a refund based on pass usage through January 15, 2027.

All refund requests must be submitted in writing to guestrelations@visitmeadowlark.com on or before January 15, 2027. Upon approval of a refund request, the season pass will be immediately deactivated and all passholder benefits and privileges will terminate.

Ticket Protection is an optional add-on available at the time of purchase for all lift tickets. Ticket Protection fees are non-refundable and must be purchased during the original transaction. Ticket Protection cannot be added after purchase.

With ticket protection

Guests may cancel their lift ticket for any reason by 9:30am MST the day of the scheduled lift ticket, assuming the ticket hasn't been scanned for the day, and receive a full resort credit valid for the remainder of that season. If a guest is unable to visit due to illness, injury, travel interruption, family emergency, or other unforeseen circumstance, a resort credit may be issued upon request. Unused protected lift tickets may be canceled up to the scheduled date of use. Once a ticket has been scanned or used, it is no longer eligible for cancellation or refund.

Without ticket protection

All lift ticket sales are final, non-refundable, non-transferable, and not eligible for credit, regardless of weather, travel delays, illness, injury, personal circumstances, or changes in plans.

Weather and operating conditions

Except as set forth above with Ticket Protection, no refunds or credits will be issued on daily tickets, including where due to weather, snowfall, conditions, wind holds, delayed openings, limited terrain, or temporary lift closures.

Guests who are required to participate in a chairlift evacuation directed by Meadowlark operations or Ski Patrol will receive a complimentary future-use lift ticket or resort credit, regardless of whether Ticket Protection was purchased.

No further compensation or damages will be paid.

Lessons may be cancelled or rescheduled up to 48 hours prior to the lesson start time for a full refund or resort credit. Cancellations made within 48 hours of the lesson are non-refundable. No-shows and partially attended lessons are not eligible for refunds, credits, or rescheduling.

If Meadowlark cancels a lesson before it commences due to weather, staffing, or operational reasons, guests will receive a full refund or resort credit.

If after the lesson commences, then Meadowlark will determine whether to grant a resort credit based upon the portion of the expected lesson attended and other relevant factors.

Lesson Protection add-on

Lesson Protection is an optional add-on available at the time of purchase for all ski and snowboard lessons. Lesson Protection fees are non-refundable and must be purchased during the original transaction. Lesson Protection cannot be added after a lesson has been purchased.

With lesson protection

Guests may cancel their lesson reservation up to the scheduled lesson start time and receive a full resort credit. Eligible reasons may include, but are not limited to:

• Serious injury or illness preventing participation
• Death of the passholder or an immediate family member
• Pregnancy complications
• Military deployment or transfer
• Job relocation more than 100 miles from Meadowlark
• Other qualifying circumstances approved by Meadowlark management

Lesson Protection provides a resort credit only and is not eligible for cash refunds.

Weather and conditions

Lessons operate in a variety of weather and snow conditions. Guest dissatisfaction with weather, snow conditions, visibility, temperature, or terrain availability does not qualify for a refund, credit, or rescheduling subject to the terms of this policy.

Rental reservations may be cancelled by 9am MST on the day prior to the scheduled rental date for a full refund or resort credit. Cancellations made after that window are non-refunable. Once rental equipment has been issued to the guest, no refunds, credits, or partial refunds will be provided, including for early returns, unused time, weather conditions, lift closures, illness, injury, or changes in plans. All guests are responsible for the care, security, and timely return of rental equipment. Guests will be charged for damaged, lost, stolen or unreturned equipment.

Guests may purchase an optional Equipment Damage Waiver for $5 per day of each rental package at the time of rental. The Equipment Damage Waiver is non-refundable and cannot be added after equipment has been issued. The Equipment Damage Waiver covers accidental damage to rental equipment resulting from normal skiing or snowboarding activities during the rental period.

Example of damage covered

• Scratches, gouges, or core shots to ski or snowboard bases caused by rocks, stumps, ice, or other trail hazards
• Bent, burred, or damaged ski and snowboard edges resulting from normal riding conditions
• Binding damage caused by falls, impacts, or ordinary use
• Pole damage caused by normal skiing activities
• Topsheet scratches, chips, or cosmetic damage from routine use
• Damage occurring on groomed runs, designated sidecountry access areas, terrain parks, or approved backcountry terrain when the equipment is used as intended
• Accidental breakage resulting from a collision, fall, or unexpected trail condition

Examples of damage not covered

• Lost, stolen, misplaced, or unreturned equipment, including equipment that falls from lifts (note: Meadowlark staff will not retrieve fallen items on the renters’
• Equipment left unattended outside lodges, vehicles, accommodations, or public areas
• Damage resulting from negligence, recklessness, or intentional misuse
• Damage incurred while skiing or riding while impaired by alcohol or drugs
• Damage caused by using equipment for purposes other than skiing or snowboarding
• Damage caused by towing, skijoring, sledding, jumping from structures, vehicle access, or similar misuse
• Damage resulting from unauthorized adjustments, repairs, modifications, or mounting of bindings
• Damage occurring after the equipment has been lent, rented, or transferred to another person
• Water damage, fire damage, or damage caused during transportation by airlines, shuttles, or personal vehicles
• Damage to personal property or bodily injury to the guest or others
• Complete destruction of equipment due to gross negligence or intentional acts

Guests who decline the Equipment Damage Waiver remain fully responsible for the repair or replacement cost of damaged, lost, stolen, or unreturned equipment.

Claims for lost or stolen equipment are not eligible for waiver coverage. Any equipment not returned to Meadowlark by the scheduled return time will be considered lost, and the guest may be charged the full replacement value of the equipment.

damage assessment and determination of coverage

All equipment returned under an Equipment Damage Waiver claim will be inspected by a Meadowlark rental technician. Coverage determinations are made solely by Meadowlark based on the professional assessment of its rental and repair staff.

Meadowlark technicians will evaluate the condition of the equipment, the nature and extent of the damage, and whether the damage is covered by the damage protection policy.

The technician's assessment shall be final and binding for purposes of determining waiver eligibility and any applicable charges.

If damage is determined to be excluded from waiver coverage, the guest may be charged for repair or replacement costs up to the full replacement value of the equipment.

For clarity, examples of damage generally covered or excluded under this policy will cover certain common forms of damage, but others will be handled on a case-by-case basis. All final coverage determinations are based on the professional inspection and assessment performed by Meadowlark's rental technicians upon return of the equipment.

Meadowlark-Initiated Cancellations

If Meadowlark is unable to provide rental equipment due to operational issues, inventory shortages, or resort closure, guests will receive either a full refund or a full resort credit.

Weather and Conditions

Equipment is provided with the understanding that winter weather and mountain conditions may vary. Refunds or credits will not be provided due to weather, snow conditions, limited terrain availability, wind holds, delayed openings, or guest dissatisfaction with conditions.

New, unused merchandise may be returned within 30 days of purchase with the original receipt for a full refund. Merchandise returned without a receipt may be eligible for store credit at Meadowlark's discretion. Returned merchandise must be in original condition with tags attached. The following items are not eligible for return:

• Sale or clearance merchandise
• Gift cards
• Food and beverage items
• Undergarments and base layer
• Items showing signs of wear or use or removal from packaging
• Special-order merchandise
• Merchandise that cannot reasonably be re-sold, including under applicable regulations

Defective merchandise may be exchanged or returned at Meadowlark’s discretion, provided that the purchaser may first be required by Meadowlark to pursue any manufacturer’s warranty or remedies with respect to the manufacturer. Meadowlark hereby disclaims all other warranties associated with sold merchandise, including fitness for any purpose.

Retailers or other sellers on Meadowlark premises that are not owned by Meadowlark may enforce their own policies.

Resort credits have no cash value and are non-transferable. Credits may be redeemed in person or by phone only and may not be redeemed online. Unless otherwise stated, resort credits expire one year from the date of issue and cannot be exchanged for gift cards.

Event registrations are non-refundable within 14 days of the event date. If Meadowlark cancels an event, participants will receive a full refund or resort credit. Weather-related modifications that do not result in cancellation are not eligible for refund.